Last updated 3 November 2026
Keep care plan, in plain terms.
What you get, what happens if you stop, and what stays yours. Anything we have not settled yet is left out rather than guessed; ask and we will tell you.
On this page
What is included
The site hosted, patched and watched.
- Hosting and SSL
- Weekly security scans
- Weekly backups kept off-site
- Software kept up to date
- Uptime checks
- A reply within 48 hours
What is not included
- Changes to your words and photos: Grow, with 30 minutes a month, or quoted before we start.
- New pages: Quoted before we start.
- New features or integrations: Quoted before we start.
- A redesign: A new build, quoted first.
- Search and marketing work: Marketing, quoted after a short call.
The plan
The Keep care plan is billed every 30 days in advance, at the monthly fee set out in your written quote.
There is no minimum term, and you can move between Keep, Grow and Lead whenever you like.
Every Fast-Track or Bespoke Website we build needs a care plan: Keep or above for a Fast-Track Website, with Grow or Lead suggested for a Bespoke Website. Pay-monthly plans already include hosting and upkeep, so they have no separate care plan.
How quickly we help
We reply within 48 hours.
Changes to your site
The Keep plan does not include changes to your words or photographs. Ask and we price the job before we start, or move up to Grow, which includes 30 minutes of changes a month.
Bigger jobs
New pages, new features and redesigns are not small changes. They are quoted as extra work before we start, so there are no surprises on the next invoice.
If you cancel
Cancel whenever you like, by WhatsApp, by phone or through the contact form on this site.
The plan runs to the end of the period you have already paid for. We do not refund part months.
On a Fast-Track Website, stopping the care plan means the site goes offline at the end of that period, unless we agreed in advance to move it to other hosting.
Everything else
These are the terms for the Keep care plan in short. Our terms of business cover the rest: how we quote, what we need from you, liability and the law that applies. Where this page and those terms differ, this page is the one that applies to the Keep care plan.
The steps are on the how it works page. Your written quote or sign-up confirmation is what you agree to, and it wins over anything on this website.
A question about the small print?
Ask before you sign up rather than after. It takes five minutes on the phone.
We reply within 24 hours